Our client is seeking a Director of Operations to lead and optimize day-to-day business operations. This individual will oversee operational teams, drive process improvements, manage technology initiatives, and ensure the successful execution of client engagements across Florida.
The ideal candidate is a highly organized operational leader with experience managing teams, implementing scalable processes, leveraging CRM systems, and collaborating across multiple departments to support rapid growth.
Key Responsibilities
- Lead the company's daily operations and oversee a team of five operations professionals.
- Develop, implement, and continuously improve operational workflows to increase efficiency and scalability.
- Oversee the full client engagement lifecycle, including application processing, compliance tracking, and ongoing operational support.
- Manage the submission process for state applications and subsequent filings with county property appraiser offices.
- Ensure operational accuracy for tenant income verification and rental compliance requirements across a portfolio of more than 25,000 multifamily units.
- Maintain compliance with affordable housing program requirements and income threshold regulations.
- Monitor long-term compliance timelines for properties participating in programs with compliance periods of up to 30 years.
- Partner closely with executive leadership, including the CTO, VP of Revenue Operations, and Revenue Operations Manager, to align operational strategy with company growth objectives.
- Lead CRM development, optimization, and administration to improve workflow automation, reporting, and operational visibility.
- Create dashboards and key performance indicators to measure operational performance, client service levels, and team productivity.
- Establish standard operating procedures and documentation to support consistent execution across the organization.
- Manage relationships with external partners, consultants, and legal professionals involved in operational processes.
- Identify technology solutions and automation opportunities that improve accuracy, efficiency, and client experience.
- Support cross-functional initiatives involving sales, client success, technology, and executive leadership.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Real Estate, Finance, or a related field preferred.
- 7+ years of operations leadership experience, preferably within real estate, property management, affordable housing, consulting, or a related professional services environment.
- Experience leading and developing high-performing operational teams.
- Strong background in process improvement, workflow optimization, and operational strategy.
- Experience administering or implementing CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems.
- Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Strong analytical and problem-solving abilities.
- Advanced proficiency in Microsoft Excel and reporting tools.
- Exceptional communication and leadership skills.
Preferred Experience
- Knowledge of affordable housing programs, property tax incentives, or real estate compliance.
- Experience working with state and county regulatory agencies.
- Familiarity with tenant income verification, rental compliance, or affordable housing eligibility requirements.
- Experience implementing automation, workflow tools, or operational technology platforms.