Reporting & Systems Analyst (Crystal Reports / Embedded Analytics / Hardware Support)

Role Overview
This role is responsible for designing, developing, and maintaining operational and financial reports using Crystal Reports and embedded analytics tools, while also supporting the hardware and system environments that feed and consume those reports.
The ideal candidate understands that reporting does not live in a vacuum — it depends on data sources, system configuration, hardware reliability, and end-user workflows. This position bridges reporting, systems, and hands-on operational support.

Key Responsibilities
Reporting & Analytics

• Design, build, and maintain reports using Crystal Reports, including:
  • Formula creation and calculations
  • Grouping, sorting, filtering, and layout customization
  • Charts and visual data representation
• Develop and maintain embedded analytics within operational systems.
• Translate business and operational requirements into clear, accurate, and actionable reports.
• Ensure reports align with reporting standards, usability expectations, and business decision-making needs.
• Create reusable report templates to support consistency and scalability.
• Troubleshoot report issues related to data accuracy, performance, or formatting.

Data & Systems Integration

• Connect Crystal Reports to multiple data sources, including:
  • ERP / accounting systems (e.g., Acctivate, QuickBooks Enterprise, SQL Server)
  • Databases, spreadsheets, and flat files
• Write and optimize SQL queries and stored procedures as needed to extract and manipulate data.
• Validate data integrity and ensure reporting accuracy across systems.
• Collaborate with finance, operations, and IT to understand upstream and downstream data dependencies.

Hardware & Operational Support

• Support and troubleshoot hardware environments that interact with reporting and operational systems, such as:
  • Workstations and user terminals
  • Printers, scanners, label printers, and peripheral devices
  • On-site or warehouse-based hardware used for inventory, fulfillment, or operations
• Diagnose issues that may impact data capture, system performance, or report reliability.
• Coordinate with vendors or internal IT resources for hardware replacements, upgrades, or escalations.
• Ensure hardware configurations align with system and reporting requirements.

Deployment, Maintenance & User Support

• Deploy reports to reporting servers or platforms for end-user access.
• Manage report scheduling and automated delivery.
• Provide user support and troubleshooting for reporting-related issues.
• Partner with business users to refine reporting needs as processes evolve.
• Maintain documentation for reports, data sources, and system dependencies.

Qualifications & Skills
Required

• Strong proficiency in Crystal Reports, including formulas and report design.
• Solid understanding of data analysis and reporting principles.
• Working knowledge of SQL and relational databases.
• Experience supporting or working alongside operational systems.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Strong problem-solving mindset with attention to data accuracy and system reliability.

Preferred

• Experience with embedded analytics within ERP or operational platforms.
• Familiarity with business intelligence (BI) concepts.
• Experience supporting hardware environments in operational, warehouse, or office settings.
• Exposure to accounting, inventory, or order-to-cash systems.
• Comfort working in a hybrid role that blends reporting, systems, and hands-on troubleshooting.