The Account Manager is responsible for managing builder and customer relationships while overseeing cabinet projects from order through completion. This role serves as the primary point of contact for assigned accounts, ensuring accurate quoting, order entry, scheduling coordination, and issue resolution.
On a daily basis, the Account Manager collaborates with sales, design, production, and installation teams to ensure projects are executed on time and to customer specifications. Success in this role means maintaining strong client relationships, ensuring accuracy in orders and documentation, proactively addressing challenges, and supporting revenue growth through exceptional service and account development.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serve as the primary point of contact for assigned builder and customer accounts
• Prepare and review cabinet quotes, proposals, and acknowledgements for accuracy
• Coordinate with design, purchasing, warehouse, and installation teams to ensure timely project execution
• Monitor project timelines and proactively communicate updates, delays, or changes to customers
• Resolve customer concerns, product discrepancies, or service issues in a timely and professional manner
• Maintain accurate records of customer interactions, orders, and project documentation within company systems
• Identify opportunities to grow existing accounts and strengthen client relationships
• Participate in builder meetings, job site visits, and internal production meetings as needed
• Follow company safety policies and procedures
• Perform other job-related duties as assigned

EDUCATION, EXPERIENCE & QUALIFICATIONS
Required Qualifications
• Legal authorization to work in the United States
• Strong customer service and relationship management skills
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)
• Excellent communication and organizational skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Ability to travel locally to job sites or builder offices as needed

Preferred Qualifications (nice-to-haves)
• Experience in account management, project coordination, or sales support
• Industry experience in cabinets, construction, flooring, or related building materials
• Familiarity with reading blueprints or construction documents
• Experience working with ERP or order management systems
Experience in construction or cabinet operations is helpful but not required. We are willing to train motivated candidates who demonstrate professionalism, accountability, and strong relationship-building skills.

CORE COMPETENCIES
• Build and maintain strong customer relationships
• Communicate clearly and professionally with internal and external partners
• Demonstrate accountability and ownership of accounts and projects
• Exercise sound judgment and problem-solving skills
• Manage time effectively and prioritize competing demands
• Maintain attention to detail in quoting, order entry, and documentation

PHYSICAL DEMANDS
The physical demands described below are representative of those required to successfully perform the essential functions of this position.
• Stationary Position: Ability to remain seated or standing for extended periods of time
• Mobility: Occasionally required to move throughout the office, warehouse, or job sites
• Manual Dexterity: Frequently operates a computer and other office equipment
• Communication: Ability to effectively communicate and exchange accurate information with customers, builders, and team members

WORK ENVIRONMENT
The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.
• Office/Design Center: Professional, climate-controlled office environment with moderate noise levels
• Job Sites: Occasional visits to active construction sites, which may require adherence to safety protocols