We are seeking an organized, customer-focused Sales Support Specialist to coordinate all stages of the order fulfillment process, from initial inquiries and quotes through order entry, purchasing, delivery, and follow-up. This role serves as a key point of contact for customers, the sales team, vendors, and manufacturers, ensuring accurate orders, timely communication, and a positive customer experience.

Key Responsibilities

• Provide customer support by answering questions about products, pricing, availability, order status, and delivery timelines.

• Support the sales team with quotes, product information, pricing requests, and account follow-up.

• Prepare and process sales orders, confirming product specifications, quantities, pricing, shipping details, and customer requirements.

• Coordinate with vendors and manufacturers to obtain quotes, verify inventory, confirm lead times, and clarify product details.

• Create and track purchase orders, verify supplier acknowledgments, and resolve discrepancies.

• Monitor orders from placement through fulfillment, working with purchasing, warehouse, and shipping teams to keep orders moving.

• Communicate order updates, backorders, delays, substitutions, and revised delivery dates to customers and sales representatives.

• Coordinate shipments and deliveries, including tracking information and required documentation.

• Resolve missing, incorrect, or damaged shipment issues and coordinate returns, replacements, credits, and warranty requests.

• Assist with invoice questions and work with accounting to resolve billing discrepancies.

• Maintain accurate customer, vendor, manufacturer, and order records in company systems.

• Follow up after delivery to confirm order completion and address outstanding concerns.

Qualifications

• Previous experience in sales support, customer service, order management, or a related administrative role.

• Strong communication skills and the ability to build effective relationships with customers, suppliers, and internal teams.

• Excellent attention to detail, organization, and follow-through.

• Ability to manage multiple orders and competing priorities in a fast-paced environment.

• Comfortable using Microsoft Office and learning CRM, ERP, or order management software.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Experience working with vendors, manufacturers, purchasing, or shipping teams preferred.

• High school diploma or equivalent.