ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Define and maintain SOPs, checklists, and standardized workflows that work on jobsites
- Lead end-to-end implementation efforts for new or changed workflows, including planning, site readiness, pilot design, cutover playbooks, and go-live support
- Travel to project sites to observe current processes, coach teams, capture pain points, and share best practices
- Run change impact reviews with Operations and Shared Services and align roles and responsibilities across teams
- Plan and deliver training and communications for new or changed workflows
- Partner with team members to shape configurations, forms, logs, dashboards, and reports that match operational needs
- Track adoption and data quality with straightforward KPIs; drive corrective actions with project leadership and report results
- Surface system limitations and translate field needs into clear vendor enhancement requests and help influence product roadmaps
- Coordinate with vendors on release timing, feature fit, and known issues; validate fixes and communicate impacts to project teams
- Lead cross-functional working sessions to resolve cross-project process issues and improve handoffs
- Support evaluations and pilots of new tools and features with clear goals, test scripts, and success criteria; recommend go/no-go
- Act as an escalation point for process questions and adoption blockers; route technical issues to the right teams and follow through to closure
- Mentor team members and project champions to build onsite capability and sustain standards over time
- Perform other duties as assigned
EDUCATION AND WORK EXPERIENCE
- Minimum bachelor’s degree in the field of Construction Management, Engineering, Business or a related field (or equivalent experience)
- 6+ years in construction operations with strong project team exposure
- Demonstrated experience with construction management platforms (e.g., Procore)
- Proven experience with prevalent ERP platforms (e.g. CMiC, Oracle, Sage 300) is a plus
- Expertise with field workflows, including document management, RFIs, submittals, quality, safety, and scheduling
- Demonstrated experience with cost control processes related to construction, such as management of contracts, budgets, change orders, etc.
- Proven record of creating SOPs, running trainings, and leading adoption across multiple implementation initiatives
- Strong interpersonal and coaching skills; experience managing cross-functional stakeholders
- Proven ability to translate business and user needs into scalable, platform-based solutions
- Ability to lead change management efforts and facilitate field adoption of new technologies
- Excellent written and verbal communication skills, with the ability to train and influence diverse project teams
- Problem-solving skills and an innovative mindset for improving business processes and technology utilization
- Bilingual (English/Spanish) preferred