Job Summary

• Prioritizing sending CFA/Memos/Fit Samples accordingly based on urgency.
• Pulls samples of booked options and requests from the memo app.
• Checking designated bins for mill samples that have been delivered throughout the day.
• Requests measures and cuts for samples from the warehouse as needed.
• Files projects: Daily assistance with cutting the testing samples; Re-organizing the piles of the physical test results for return to Prod Dev / PM; Assist with scanning of logs, then distribute to CC.
• This also ties into the monitoring of pre-orders that Customer Care is requesting to have reserved when available.
• Run department reports to ensure samples prior to shipping are sent in a timely manner to designated designer/customer. 
• Work with Logistics and Customer Care team to ensure mill samples for approval are reviewed against memo books and/or project management team for custom items.
• Ensuring Mill Samples when necessary are handed over to Testing team.
• Approve Samples for Print Team.
• Work with Customer Care to ensure all completed files w/fabric samples are correctly filed for future reference/approvals or field claims.
• Send closeout documents to customers: FRC, Fabric Warranty, and Care/Cleaning documents.
• Point of Contact for Quality Claims Sales order, updating this order once processed with correct details.

Qualifications

• Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience working with Syspro ERP is strongly preferred.
• The position requires an analytical, fast-paced, multi-tasking individual who can manage heavy email and phone correspondence for high-profile customers with large-scale textile project orders.
• Must be organized, efficient, and able to maneuver easily with new technologies.
• Must be able to exchange accurate information in all situations.
• Bilingual English / Spanish is a plus.