JOB OVERVIEW
We are seeking a Help Desk Software Support associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
• Set up new properties in Yardi and assist in training new staff in software functions.
• Provide excellent customer support to property management teams in responding to help desk tickets.
• Knowledgeable in using Yardi Client Central case system.
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
• Research, procure and initiate associated license needed for software systems to include:  Bluemoon, NAA, Local Apartment Association, Utility conversions of RealPage and Conservative, Implementations and integration of 3rd party software
• Use training and documentation as appropriate to include testing software, data and report editing.
• Proficient in Excel, Word, CSV, and database relationships.
• Other related duties and assignments as required.

QUALIFICATIONS

• Prior Multi-Family Residential Property Management experience
• Prior experience with Yardi Voyager 7s in a Helpdesk environment preferred.
• Prior experience with CRM and Rent Cafe
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Strong ability to work under pressure and independently.
• Must be team-oriented and problem solver with strong work ethic.
• Strong communication skills, both verbal and written, are essential.
• Strong attention to detail and analytical skills a must
• The ability to review work for quality and completeness will be a key to success.
• Ability to collaborate with internal and external teams.
• Analytical and troubleshooting skills.
• Meet deadlines and prioritize work requirements.
• Meet deadlines and prioritize work requirements

Physical Demands and Working Conditions

• The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sit, stand and walk for prolonged periods of time. Requires the ability to handle a variety of office equipment, control knobs, switches, cords, papers, etc. The employee works in an indoor environment.

Work Schedule

• This is a full time position working 40 hours per week.