Job Category: IT/Computing

Helpdesk Software Support

  • Location: Palm Beach Gardens, Florida
  • Type: Direct Hire
  • Job #11390
  • Salary: $60,000

JOB OVERVIEW
We are seeking a Help Desk Software Support associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
  • Set up new properties in Yardi and assist in training new staff in software functions.
  • Provide excellent customer support to property management teams in responding to help desk tickets.
  • Knowledgeable in using Yardi Client Central case system.
  • Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
  • Research, procure and initiate associated license needed for software systems to include:  Bluemoon, NAA, Local Apartment Association, Utility conversions of RealPage and Conservative, Implementations and integration of 3rd party software
  • Use training and documentation as appropriate to include testing software, data and report editing.
  • Proficient in Excel, Word, CSV, and database relationships.
  • Other related duties and assignments as required.

QUALIFICATIONS

  • Prior Multi-Family Residential Property Management experience
  • Prior experience with Yardi Voyager 7s in a Helpdesk environment preferred.
  • Prior experience with CRM and Rent Cafe
  • Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
  • Strong ability to work under pressure and independently.
  • Must be team-oriented and problem solver with strong work ethic.
  • Strong communication skills, both verbal and written, are essential.
  • Strong attention to detail and analytical skills a must
  • The ability to review work for quality and completeness will be a key to success.
  • Ability to collaborate with internal and external teams.
  • Analytical and troubleshooting skills.
  • Meet deadlines and prioritize work requirements.
  • Meet deadlines and prioritize work requirements

Physical Demands and Working Conditions

  • The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to sit, stand and walk for prolonged periods of time. Requires the ability to handle a variety of office equipment, control knobs, switches, cords, papers, etc. The employee works in an indoor environment.

Work Schedule

  • This is a full time position working 40 hours per week.

Business Systems Specialist

  • Location: Davie, Florida
  • Type: Direct Hire
  • Job #11389
  • Salary: $100,000

Job Summary:
The Business Systems Specialist is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC, ensuring seamless operation for both enterprise users and field teams. This role plays a key part in system configurations, security setups, user support, and data
accuracy. The Business Systems Support Specialist reports to the Senior IT Manager and works closely with IT, business teams, and external vendors to ensure business systems meet operational needs and function efficiently. A major aspect of this role is supporting CMiC, which is critical for project management, accounting, and field operations. This includes assisting field users with mobile access, troubleshooting system issues, and ensuring enterprise-wide adoption of CMiC.

Key Responsibilities:
• Provide hands-on support for CMiC users across enterprise and field teams.
• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Manage user accounts, security settings, and system access for CMiC.
• Assist with CMiC configurations, module updates, and troubleshooting.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Train field and office users on CMiC best practices and functionality.
• Work closely with project managers and site teams to ensure CMiC workflows run smoothly.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Provide technical assistance and training for CMiC and other business applications.
• Develop and maintain user guides, documentation, knowledges bases, and troubleshooting FAQs.
• Assist in onboarding new employees with CMiC system training and account setup.
• Identify opportunities to streamline CMiC workflows and improve user efficiency.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Work with IT and business leaders to ensure CMiC is optimized for enterprise and field use.
• Work closely with IT, finance, and operations teams to support business system needs.
• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Assist in gathering and documenting business requirements for future system enhancements.
• Major incident management and companywide communication.

Qualifications:
• A bachelor’s degree in Information Systems, Business, or a related field.
• 2-4 years of experience in business systems support, IT support, or system administration.
• Hands-on experience with CMiC is highly preferred.
• Strong understanding of CMiC modules, user security, and field application functionality.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Ability to support both enterprise users and field teams in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience with user training, documentation, and IT coordination.
• Excellent communication skills and ability to work with cross-functional teams.
• Proficiency in Microsoft applications (Excel, Word, Outlook, Power BI is a plus).

Additional Requirements and Notes about the role:
The Business Systems Specialist plays a critical role in supporting CMiC for both enterprise and field operations, ensuring seamless system functionality and user adoption. This role provides an opportunity to develop expertise in CMiC system administration, security management, and business process improvements.